Returns and Refunds.

For all refunds, we typically require customers to return the product before processing a refund. For unopened products, we will accept returns and process a refund after we receive and verify the product is unopened. For opened or used products, we may still accept returns and issue a refund or send a replacement product to resolve any issues at our discretion. To request a refund, you must email hello@hellobatch.com within 30 days of placing your order. You may choose to receive either a refund to your original payment method or store credit for future purchases. However, to prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds. We define a “pattern of repetitive refunds” as requesting more than two refunds within a 12-month period. 

Refunds are processed within approximately 15 business days after our verification of any returned product, but we do not guarantee that refunds will be processed within this time period. Refunds to your original payment method will be credited back to the same payment method used to make the original purchase on the Site. Store credit will be issued in the form of a gift card and can be used for future purchases.