Depending on where you live, the time it may take for your exchanged product to reach you may vary.

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. The delivery timeframe is typically 3-7 business days. Due to COVID-19 supply chain, staff shortages, and postal service delays, parcels may be delayed at any time without notice.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone regarding the status of the order.

If for some reason a wrong address was given or written at the time of check-out on our site, we reserve the right to not re-ship your order or replace it. We reserve the right at any time to terminate a shipment, payment, should certain circumstances occur. 

Our happiness guarantee policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately, we can’t offer you a refund or exchange*. *This applies to full-size orders, not free samples.

To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item that is returned more than 30 days after delivery is not eligible for a refund. No exceptions.

To return your product, you should mail your product to: 2815 S. Fifth Ct. Milwaukee, WI 53207, United States.

We offer free shipping on returns and/or exchanges.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hellobatch.com and send your item to 2815 S. Fifth Ct. Milwaukee, WI 53207, United States

Should you desire to use a coupon, you must type it into the code area before finishing check-out. We are not able to apply coupons after purchase. You may use that coupon on your next purchase with us. When shopping on hellobatch.com, you agree to these terms. 

Gift cards are not eligible for a cash refund. Gift cards may be eligible to be reloaded as a form of refund at the discretion of Batch staff members. Cards will not be replaced if lost or stolen. Cannot be used to purchase free samples or free bundles. Batch reserves the right to cancel any orders violating these gift card conditions without a refund. 

There is a limit of one free sample per customer per lifetime. No exceptions. We do not offer any form of exchange, refund, or re-shipment of our free samples. We do not offer full-size products to replace lost/stolen goods. If your parcel is lost/stolen, please contact the shipping provider and verify that your address is indeed correct. If certain special circumstances occur, please contact us at hello@hellobatch.com or call us directly.